Privacy Policy – BathroomStore.ie

Last updated: September 30, 2025

1. General

This Privacy Policy explains how Bathroom Store (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or make a purchase from our website. It also explains your rights under the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

• Name, billing and shipping address
• Email address and phone number
• Payment details (processed securely by third-party providers)
• Order history and account details
• Device information, cookies, and browsing behaviour

3. How We Use Your Information

• Process and deliver your orders
• Communicate with you about your purchase
• Provide customer support
• Send you marketing communications (email and SMS, where consent is given)
• Improve our website, services, and customer experience

Legal Basis for Processing (GDPR)

• Consent – for email and SMS marketing (only when you opt in)
• Contractual necessity – to fulfil and deliver your orders
• Legitimate interest – to improve services, prevent fraud, and secure our website

4. SMS Marketing & Cart Reminders

If you opt in to receive SMS messages, Bathroom Store may use SMS to send you updates, promotional offers, and cart reminders.

Cart reminders: Bathroom Store’s website uses cookies and plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Data use & sharing: Phone numbers collected for SMS marketing are used solely to deliver messages you have consented to receive. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out: You may opt out of SMS marketing at any time by following the unsubscribe instructions provided in our messages.

5. Third Parties

We may share your information with trusted service providers who help us operate our business (e.g., payment processors, delivery companies, marketing platforms). If your data is shared, it is only for the purposes described in this policy and is handled securely.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyse site traffic and performance
• Keep track of items in your cart, including when your cart has been abandoned

This information may be used to send cart reminder messages via SMS, where consent is given. You can manage cookie preferences via your browser settings and our cookie banner (where applicable).

7. Location-Based Services

If you enable location-based services, we may collect and process information about your device’s location to provide relevant offers, local delivery options, or store information. This data is only collected with your consent and is used exclusively for the stated purpose.

8. Payment Information

Payments are processed securely by third-party providers such as Stripe or PayPal. We do not store or have access to your full card details.

9. Data Security & Storage

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data is stored securely and only retained for as long as necessary for the purposes described in this policy and to comply with legal obligations.

10. International Transfers

As we use service providers such as Shopify, Google, and Klaviyo, your data may be transferred outside the European Economic Area (EEA). Where this occurs, safeguards such as Standard Contractual Clauses (SCCs) are applied to ensure your data remains protected.

11. Data Retention

We retain your personal information only for as long as necessary to provide you with services and to comply with legal obligations (e.g., tax and accounting requirements).

12. Children’s Privacy

Bathroom Store does not knowingly collect personal data from children under 16. If you believe your child has provided us with personal information, please contact us and we will take steps to delete it.

13. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time (for marketing communications)
• Restrict or object to processing
• Request data portability

To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

• Email: privacy@bathroomstore.ie
• Post: Bathroom Store, Unit 2a, TCS Retail Park, Coes Road, A91 H300, Dundalk, Ireland
• Phone: 042 94 22401

15. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.