Return & Refund Policy | Bathroom Store Ireland

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Return & Refund Policy

Return policy


  • This refund policy applies to online orders only.
  • We understand that sometimes you may need to return an item. For this reason, we offer a no-quibble returns window, for 14 days from the date of delivery. The item(s) must be in the original packaging, and must not be damaged in any way. Similarly, if installation has been attempted, this will also void the right to refund.
  • Even if you will not be using your product for some time, please ensure to check your order immediately upon arrival.
  • If you change your mind regarding a product, you have 14 days to cancel and request a full refund. If the item has not been sent to you before the time the order is cancelled, all charges will be refunded, including any prepaid shipping costs.
  • In certain cases, refunds may be considered after the 14 day period but no later than 30 days, and only in exceptional circumstances. A restocking fee of 20% will apply to any such refunds. Email sales@bathroomstore.ie to check if you are eligible for this. After 30 days no refunds will be given under any circumstances.
  • If an item is defective, then Bathroom Store Ireland will collect the item (free of charge) and provide a resolution.
  • Before returning an item, please send an email to sales@bathroomstore.ie with your order number, name, contact number, reason for return and photos (if applicable). Refund requests will be reviewed and replied to within 2 working days.
  • If an item is refunded, we will issue a Return Merchandise Authorisation (RMA) number and will advise you through the remainder of the refund process. We aim for all refunds to be processed within 10 working days of the product being returned to Bathroom Store Ireland.
  • If you change your mind about an order, you are responsible for returning the item(s) and any associated delivery costs. Previous delivery costs will not be refunded. Bathroom Store takes no responsibility for goods returned to us which have been damaged upon return. The customer alone is responsible for the safe return of their order. Broken or damaged items may result in a refund not being fulfilled.
  • When returning items, we would advise smaller items to be wrapped in protective packaging and returned via a tracked courier service. For larger items such as shower doors etc., a palette company should be used.
  • To ensure a full refund, the item(s) being returned needs to be unused, and must have its original packaging undamaged and intact.
  • If you prefer, you can exchange an item you have purchased for another item from our store. However, some charges may apply. Please contact us at sales@bathroomstore.ie for more information.
  • Refund policy does not apply to clearance or items on sale - it applies to full price items only.
  • Our return policy above applies to all exchanges.
  • All products come with a standard 12 month manufacturer’s warranty unless stated otherwise.
  • If you have any questions or queries, please email us at sales@bathroomstore.ie
  • This does not affect your statutory rights.
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