Returns & Refunds

At BathroomStore.ie, we understand that planning a bathroom is a considered project. Our returns and refunds policy is designed to be clear, fair, and practical — helping you buy with confidence while protecting custom-made and hygiene-sensitive products.

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Change of Mind Returns (Standard Products)

14-Day Returns for Refund

You may return standard, non-custom products within 14 days of delivery if you change your mind.

Conditions:

• Items must be unused, uninstalled, and in original packaging
• Items must be in resaleable condition
• Proof of purchase is required
• Hygiene-sensitive items may be excluded

How to Start a Return

1. Contact our customer support team within 14 days of delivery
2. Provide your order number and product details
3. We will confirm eligibility and issue return instructions

For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked courier service.

Refund Processing

Once the item is received and inspected, refunds are issued to the original payment method within 5 working days.

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Extended Exchanges – Up to 45 Days

We understand that during renovations, an item may turn out to be the wrong size or unsuitable for the final layout.

45-Day Exchange Option

For eligible standard products, we offer exchanges for up to 45 days from delivery, even where a cash refund is no longer available.

Please note:

• Exchanges apply to standard (non-custom) items only
• Items must be unused and in resaleable condition
• Any price difference or additional delivery costs may apply

This option is designed to help projects stay on track while reducing unnecessary waste.

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Faulty or Damaged Items

If an item arrives faulty or develops a manufacturing defect, we will resolve the issue promptly.

What to Do

• Contact our support team as soon as possible
• Provide your order number
• Include photos or videos if requested

Resolution Options

Depending on the issue, we may offer:

• Replacement
• Repair
• Refund
• Store credit

For confirmed faults, return shipping costs are covered by us.

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Delivery Inspection & Damage Reporting

Check Items on Delivery

All products must be inspected upon delivery. For large items, customers may open and inspect products at the kerbside.

Reporting Damage

Any damage must be reported within 48 hours of delivery, along with photographic evidence.

Unfortunately, we cannot accept responsibility for damage reported after this period.

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Delivery Methods

• Small items: Shipped via UPS or An Post
• Large local deliveries: Delivered by our own BathroomStore.ie van (inspection allowed)
• Oversized items: Delivered via pallet network (kerbside delivery only)

For pallet deliveries, your local depot will contact you to arrange a delivery date.

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Custom & Made-to-Order Products

Custom-made, cut-to-size, or special-order items cannot be returned or exchanged unless faulty.

This includes:

• Made-to-measure shower enclosures
• Custom glass or trays
• Special-order or bespoke items

We strongly recommend confirming all measurements before ordering. Our team is happy to review details with you in advance.

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Need Help Before You Order?

Many returns are avoided with a quick check. If you are unsure about sizing, compatibility, or layout, please contact us before purchasing.

Our goal is to make bathroom projects easier, not riskier — with clear advice, realistic expectations, and fair aftercare.