Shipping & Delivery Policy

At BathroomStore.ie, we aim to make delivery clear, reliable, and realistic. Bathrooms are considered purchases, often part of a wider renovation project, so transparency around sourcing and delivery is essential.

All orders are dispatched from our warehouse adjoining our showroom in Dundalk, Co. Louth. Every item is checked before dispatch to ensure it leaves us in optimal condition.

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Our Role & Product Sourcing

BathroomStore.ie acts as an authorised distributor for leading European bathroom brands, including Deante, Radaway, Omnires, Gulietta and Glacier Ceramic.

While we hold a wide range of products in stock, in some cases we source items directly from the manufacturer. This allows us to:

• Offer the most competitive pricing possible
• Provide access to extended product ranges
• Supply made-to-order or specialist items

Direct sourcing may occasionally result in longer lead times, but it enables us to offer better value and a wider selection to our customers.

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Delivery Coverage

We deliver across the Republic of Ireland and Northern Ireland. Delivery charges are calculated based on the size and weight of the items ordered.

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Delivery Methods Explained

• Small items: Usually shipped via trusted courier services such as UPS or An Post.
• Large items (local or selected orders): Delivered using our own BathroomStore.ie delivery van where possible. Customers may open and inspect products at the front of our driver. Our driver can also assist with moving items into the house where access allows.
• Oversized or palletised items: Delivered via a pallet network. Your local depot will contact you to arrange delivery. These deliveries are kerbside only.

For pallet deliveries, customers should ensure assistance is available on delivery day.

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Delivery Times

Standard delivery typically takes 7–14 working days. Delivery dates and times are estimates and may vary depending on stock availability, delivery method, or supplier lead times.

Where products are sourced directly from the manufacturer, delivery times may be longer. We will notify customers where significant delays occur, where possible.

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Checking Your Delivery

Even if you do not plan to install your products immediately, it is essential to inspect your delivery upon arrival.

• Check packaging for visible damage
• Open boxes carefully and inspect contents
• Report any issues promptly

Any damage must be reported to us within 48 hours of delivery, along with photographic evidence. Unfortunately, damage reported after this period may not be eligible for a claim.

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Delivery Charges (ROI & NI)

All delivery prices include VAT.

• Orders over €1,500 – FREE delivery
• Collection in store – FREE
• Local delivery (Dundalk area) – FREE
• Small package (UPS, 0–15 kg) – €13.95
• Medium package (UPS, 15–18 kg) – €19.95
• Large package (UPS, 18–24.99 kg) – €26.95
• Medium package (BathroomStore.ie van, 25–39.99 kg) – €35.95
• Large package (BathroomStore.ie van, 40–49.99 kg) – €39.95
• XL package (BathroomStore.ie van, 50 kg+) – €49.00
• Express delivery (on request) – €69 (subject to confirmation)

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Additional Delivery Information

• We aim to deliver complete orders together rather than split shipments
• Partial deliveries may occur in limited cases at our discretion
• Standard deliveries are made Monday to Friday
• Deliveries are not made on bank holidays
• Courier services may deliver at weekends, outside our control
• Customers receive a notification once their order is dispatched
• Express delivery must be confirmed with our team before ordering

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Need an Update on Your Order?

If you have any questions about your delivery or order status, please contact our team:

Phone: (042) 94 22401
Email: support@bathroomstore.ie

Our goal is to deliver bathroom products safely, clearly, and with realistic expectations — supporting your project from planning through to installation.